FAQs

Frequently Asked Questions

When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way

Unfortunately, we ship only within the US. 

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

If you've found a coupon code on a site other than ours, most likely it's fake. The only place we list our coupons is through our email newsletter. Check out our website for updated promotion period to get coupons. 

Yes, all of our merchandise is new and not worn.

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.